Learn a Language Kids & Teens Global Leadership Training eBerlitz - Online Learning
 
Data Protection Statement

Terms and Conditions of Business for Online Transactions

GROUP COURSES  

1. Identity of the company

 

Berlitz School of Languages B.V.

Address:              Weerdestein 205 A - 1083 GN Amsterdam

Telephone:         0206221375

Fax:                      0206203959

Website:            www.berlitz.nl

E-mail address:             info@berlitz.nl

Company registration no.:  33273303 0000        

2. General

Our terms and conditions are exclusively applicable from the registration of the customer on our website www.berlitz.nl. This rule can only be by-passed by an explicit agreement signed by both parties.

3. Registration

The customer registers for the course of his/her choice by clicking the button 'booking'. By confirming the booking, the customer commits towards Berlitz to follow the course, subject to cancellation right in article 4. By confirming his/her booking the customer commits towards Berlitz to follow this course, subject to cancellation right indicated in article 4.

As soon as BERLITZ receives the booking, it will send the customer a confirmation e-mail with the description of the course.

The registration of the customer, as described in the confirmation mail of BERLITZ, commits the customer to following the course in the specified period and hours.

4. Cancellation

The customer has the right to terminate the agreement within 7 working days after receipt of the confirmation mail of BERLITZ. The cancellation of the customer must be sent to the BERLITZ SCHOOLS OF LANGUAGES BV, by registered letter to its headquarters at  Weerdestein 205 A, 1083 GN Amsterdam. This is also the visiting address of BERLITZ. Any customer's complaints should be addressed here. If the cancellation is received within 7 working days following the confirmation mail of BERLITZ, the latter will refund already paid sums to the customer as soon as possible.

Past this period, or if the course has already started, cancellation is no longer possible, unless a fault can be attributed to Berlitz, and BERLITZ will not refund the price.

5. Features of the course

Each lesson will last 45 minutes including a 5 minutes break.

To ensure the quality of the lessons, the customer confirms he/she agrees with the possible presence of an educational adviser during some lessons.

Group lessons are held on the days and times defined by BERLITZ and cannot in any way unless in cases of force majeure for the customer, be postponed or refunded. During the first lesson an assessment test of fluency will be held, to ensure the student is allocated to the appropriate group.

In the interest of the students, BERLITZ may cancel or unite certain classes, if the number of participants is too low, or split up a class if it is too high. If the number of participants is lower than the required minimum number to start the chose course, BERLITZ will adapt the number of courses according to the number of participants.

BERLITZ can also transfer a student to another group, if it is better suited to his/her level.

 

Conversion

Berlitz Club (3-4 participants)

  • 1 participant: 16 private lessons
  • 2 participants: 24 duo lessons

Berlitz Class (5-9 participants)

  • 3-4 participants: 75 % of the intial programme
  • 2 participants : 50 % of het initial programme

If only 1 participant registered, the programme will be postponed and the participant will be reimpbursed

 

6. Availability of teachers

To familiarise the students with various expressions, the teacher might change. There is no right to training by a specific teacher.  

7. Price indication

The price of the course does not include the educational material that the customer will have to purchase at the first lesson. The prices indicated on the BERLITZ webpage are VAT incl., except for courses that are not subject to added value taxation.

8. Payment terms

BERLITZ invoices are immediately due. Any delay in payment will result in a late payment interest of 12 % per year and a fine of 15 % on the original sums due

9. Author's rights and educational material

The educational material published and supplied by BERLITZ is subject to author's rights and cannot be used or duplicated for commercial purposes, even partially, without prior written authorisation by BERLITZ.

10.  Website and included websites of third parties

BERLITZ rejects any liability for non- or faulty accessibility of its website.

The website www.berlitz.nl may indicate websites of third parties. BERLITZ will in no way be made responsible for the content of those sites and the accuracy of the information they contain.

11. Guarantee and liability

BERLITZ rejects any liability for the non-achievement of the student's learning objectives. BERLITZ is only bound by an obligation of effort in this matter. The student shall attend the lessons with punctuality and commitment.

BERLITZ also rejects any liability, unless intent or intentional negligence by the BERLITZ management, for any loss, theft or damage to objects the participants bring to its premises.

12. Data protection

The customers' data are stored in the internal databases of BERLITZ, conform with legal provisions, to inform them about future courses that might be of interest to them. Customers who prefer not to remain informed, are requested to communicate this to BERLITZ by e-mail (info@berlitz.nl) with indication of their customer number.

13. Disputes

Any disputes resulting from or relating to the execution of this agreement will be settled by the competent judge of the Amsterdam region, unless Berlitz decides to summon the respondent before the competent judge of his/her place of residence. Dutch law applies to all judicial actions with or by Berlitz.

 

INDIVIDUAL COURSES

1. General

Our general conditions exclusively apply from the client's date of enrolment on our website www.berlitz.nl. This rule can only be deviated from on the basis of an explicit agreement by both parties.

2. Registration

The client enrols for the course of his choice by clicking on the 'enrol' button. By confirming his enrolment, the client commits himself vis-à-vis to Berlitz to take this course, subject to the cancelation right mentioned in Article 3.

As soon as BERLITZ has received the enrolment request, it will send the client a confirmation e-mail with a description of the course.

The client's enrolment, as mentioned in BERLITZ' confirmation e-mail, obliges the client to follow the course during the specified period and hours indicated.

3. Cancellation

The client has the right to cancel his enrolment within 14 days after receipt of BERLITZ' confirmation e-mail. The client's cancelation must be addressed to BV Berlitz Schools of Languages, by registered letter to the head office situated in Weerdestein 205 A, 1083 GN Amsterdam.

If the cancelation is received within 14 days following BERLITZ' confirmation e-mail, the latter will reimburse the amounts already transferred as soon as possible to the client, with deduction of €35 for administrative costs.

After this deadline or if the course has already started, cancelation is no longer possible and BERLITZ will not reimburse the amount paid.

4. The course

Each lesson lasts 45 minutes including a five-minute break.

In order to guarantee the quality of the teaching, the client declares to agree with the presence of an educational advisor during certain lessons.

The curriculum for the individual courses shall be determined by Berlitz and the client together, before the course starts.

Pupils may cancel or postpone certain lessons if they inform the secretary of the Berlitz centre by 2 pm 4 days before the course at the latest. Any private lesson that is missed without prior notice cannot be recuperated. After two successive absences without prior notice, the timetable that was provided for the private lessons may be suspended in the pupil's interest. Requests for changing the timetables of private courses must be addressed to the secretary of the Berlitz centre organising the course and shall be submitted to BERLITZ for approval.

Lessons that have not been followed may be reimbursed if requested by registered letter addressed to the BERLITZ centre that organised the course within six months after the start of the course and subject to a fixed administrative cost of €50.

5. Teacher availability  

To familiarise pupils with different pronunciations, teachers are switched as much as possible. There is no right to be taught by a specific teacher.

6. Quotation

The price of the course does not include the pedagogical material which the client will have to purchase during the first lesson after taking a competence evaluation test. The prices mentioned on the BERLITZ website include VAT, except for lessons that are not subject to VAT.

7. Terms of payment

BERLITZ' invoices must be paid in cash. Any delay of payment will result in the application of interest in arrears of 12% annually and of a fine of 15% on the original amounts owed.

8. Copyright and pedagogical material

The pedagogical material published and supplied by BERLITZ is subject to copyright and cannot be used, in full or in part, or reproduced for commercial purposes without the prior written consent of BERLITZ.

The pedagogical material remains the property of BERLITZ, as long as it has not been fully paid for.

9. Website and third party websites

BERLITZ is not liable for access to its website.

The website www.berlitz.nl may mention third party websites. BERLITZ cannot be held responsible for the content of these sites and for the accuracy of their information.

10.  Guarantee and responsibility

BERLITZ is not liable if the pupil does not reach the educational targets set. BERLITZ is only bound by an obligation to use its best efforts. The pupil undertakes to follow the lessons on time and to make an effort.

BERLITZ is also not liable in case of loss, theft or damage of objects taken to the classrooms by the participants.

11. Data protection

Client information will be filed in BERLITZ' internal files, taking account of legal stipulations, to be able to inform them about future courses that may interest them. Clients who would rather not be updated are asked to stipulate this to BERLITZ by e-mail (info@berlitz.nl) including their customer number.

12. Disputes

In the event of a dispute, only the Amsterdam courts are authorised and only Dutch law applies.

 

LANGUAGE CAMPS FOR KIDS & TEENS

1. General

Our general conditions apply exclusively from the client's date of enrolment on our website www.berlitz.nl. This rule can only be deviated from on the basis of an explicit agreement by both parties.

2. Registration

The client enrols for the course of his choice by clicking on the 'enrol' button. By confirming his enrolment, the client commits himself vis-à-vis Berlitz to take this course, subject to the cancelation right mentioned in Article 3.

As soon as BERLITZ has received the enrolment request, it will send the client a confirmation e-mail with a description of the course.

The client's enrolment, as mentioned in BERLITZ' confirmation e-mail, obliges the client to follow the course during the specified period and hours indicated.

3. Cancellation

The client has the right to cancel within 14 days after receipt of BERLITZ' confirmation e-mail. The client's cancelation must be addressed to BV Berlitz Schools of Languages, by registered letter to the head office situated in Weerdestein 205 A, 1083 GN Amsterdam.

If the cancelation is received within 14 days following BERLITZ' confirmation e-mail, the latter will reimburse the amounts already transferred as soon as possible to the client, with deduction of €35 for administrative costs.

After this deadline, or if the course has already started, cancelation is no longer possible and BERLITZ will not reimburse the amount paid.

4. The course

The services rendered as part of the language camp are described on www.berlitz.nl. If one of the parts of the programme cannot be carried out due to force majeure (e.g. poor weather conditions), then BERLITZ reserves the right to provide a substitute programme. Cancelation of the camp due to changes in the programme is not possible.

No reimbursement is possible if a child voluntarily leaves the camp, after inappropriate behaviour or if it has become ill. If a child requires medical aid during the camp, then all additional expenses, such as transport to a doctor or a hospital or the purchase of medication must be reimbursed to BERLITZ by the parents or guardian after the first request for payment.

BERLITZ cannot be held liable for any damage suffered by a participant or third party, provided this was not caused by an error or serious negligence of staff recruited by BERLITZ. All responsibility for minor negligence shall be excluded. BERLITZ also cannot be held liable in case of loss, theft or damage of objects taken along by the participants.

The parents or guardian of a minor participant undertake to take out a family policy that covers the civil liability of the participant for any damage he or she may cause.

It is recommended not to take appliances and electronic games, jewellery and valuable objects to the camp.

5.Teacher availability  

To familiarise pupils with different pronunciations, teachers are switched as much as possible. Participants have no right to be taught by a specific teacher.

6. Quotation

The price of the course does not include the pedagogical material which the customer will have to purchase during the first lesson. The prices mentioned on BERLITZ' website include VAT, except for lessons that are not subject to VAT.

7. Terms of payment

BERLITZ' invoices must be paid in cash. Any delay of payment will result in the application of interest in arrears of 12% annually and of a fine of 15% on the original amounts owed.

8. Copyright and pedagogical material

The pedagogical material published and supplied by BERLITZ is subject to copyright and cannot be used, in full or in part or reproduced for commercial purposes, without the prior written consent of BERLITZ.

The pedagogical material remains the property of BERLITZ, as long as it has not been fully paid for.

9.  Website and third party websites

BERLITZ is not liable for access to its website.

The website www.berlitz.nl may mention third party websites. BERLITZ cannot be held responsible for the content of these sites or for the accuracy of their information.

10. Guarantee

BERLITZ is not liable if the pupil does not reach the educational targets set. BERLITZ is only bound by an obligation to use its best efforts. The pupil undertakes to follow the lessons on time and to make an effort.

11. Data protection

Client information will be filed in BERLITZ' files, taking account of legal stipulations, to be able to inform them about future courses that may interest them. Clients who would rather not be updated are asked to stipulate this to BERLITZ by e-mail (info@berlitz.nl) while mentioning their client number.

12. Disputes

In the event of a dispute, only the Amsterdam courts are authorised and only Dutch law applies.

 

Miscellaneous

Online platform (ODR platform) for out-of-court dispute resolution:

As an online retailer, we are obliged to refer you to the platform for online dispute resolution (ODR) from the European Commission. However, the ODR platform is not yet officially available. As soon as this is the case, we will display a link to the ODR platform here.


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