• The approved quality of Berlitz

Questions and complaints

Berlitz can be reached by telephone and by email for dealing with questions or complaints of an administrative nature, regarding the contents of the course, or regarding study material. These questions or complaints will be answered by Berlitz within ten working days, to be calculated from the date of receipt. Questions or complaints that require a longer processing time will be answered by Berlitz by e-mail with acknowledgement of receipt and an indication of when you can expect an answer. All complaints will be dealt with in a confidential manner. Each complaint and the method in which it was handled will be registered and filed for duration of 1 year. Any complaint must be submitted to Berlitz in a timely manner and fully and clearly described. Complaints that are not submitted within 2 months will not be dealt with. If the complaint cannot be resolved in mutual consultation, a dispute will have arisen that will be eligible for the dispute settlement rules of article 17 (see general terms & conditions).


Our hotline phone number:

088 203 24 00

Opening hours:

Monday - Friday: 9 a.m. to 5 p.m.

Berlitz Center

Language school Maastricht

Sint Pieterskade 26D

6212 AD Maastricht

Phone: +31(0)88 203 2400


Language school Amsterdam

Weerdestein 205A

1083 GN Amsterdam

Phone: +31(0)88 203 2400


Language school Den Haag

Koninginnegracht 60

2514 AE Den Haag

Phone: +31(0)88 203 2400


Language school Rotterdam

Westblaak 194

3012 KN Rotterdam

Phone: +31(0)88 203 2400