• The approved quality of Berlitz

Complaint procedure:

All complaints need to be submitted in writing via info@berlitz.nl. Within 48 hours a confirmation receipt will be sent. It is Berlitz’ policy to finalize the complaint entirely within 4 weeks after the initial complaint.  All complaints will be dealt with in a confidential manner.  Berlitz provides a possibility to appeal through an independent third party, i.e. Koenen & Co The Netherlands. The judgment of this third party is final and binding. Each complaint and the method in which it was handled will be registered and filed for a duration of 10 years.

Berlitz Center

Language school Maastricht

Sint Pieterskade 26D

6212 AD Maastricht

Phone: +31(0)43 711 38 40


Language school Amsterdam

Weerdestein 205A

1083 GN Amsterdam

Phone: +31(0)20 622 13 75


Language school Den Haag

Koninginnegracht 60

2514 AE Den Haag

Phone: +31(0)70 8911 159


Language school Rotterdam

Westblaak 194

3012 KN Rotterdam

Phone: +31(0)10 8106 008