Data Protection Statement

Privacy Protection


A.    Responsible data processing body

The responsible body for the processing of personal data within the scope of this website and in accordance with the provisions of the General Data Protection Regulation (GDPR) is:


Berlitz Schools of Languages BV

Weerdestein 205 A

1083 GN Amsterdam

Tel.: +31 (0)20 622 13 75




Our data protection officer is:

Leendert-Jan Verhappen, email:  

In this data protection declaration, we would like to inform you about the extent to which your personal data (hereinafter referred to as "Data") is processed.


B.    Data processing

We process Data for the operation of our website. The processing of this Data also includes the disclosure of the Data by transferring it to other companies.

The transfer of data to the USA is governed by an adequacy decision of the European Commission, i.e. the EU-US Privacy Shield. In this decision, the Commission attests that the guarantees applicable to the transfer of data to the USA on the basis of the EU-US Privacy Shield correspond to the data protection standards in the EU. Where we transfer Data to the USA, we shall specify the participation of our service providers in the EU-US Privacy Shield.

The Data affected in such cases, the processing purposes, legal bases, recipients and transfers to third countries are listed below:

a)     Log file

We record your visit to our webpages in a log file. In doing so, the following Data is processed: the name of each accessed webpage, the date and time of access, the data volume transferred, the browser type and version, the operating system used by you, the referrer URL (the previously visited website), your IP address and the access requesting provider. This is necessary in order to ensure website security. We process the Data accordingly on the basis of our legitimate interests pursuant to Art. 6 (1) f) GDPR. The log file will be deleted after the expiration of seven days, unless it is required for the clarification of or as evidence for specific infringements which have emerged during the retention period.

b)     Hosting

Within the scope of web hosting, all Data processed in connection with the operation of this website will be stored. This is necessary to ensure the operation of the website. We process the Data accordingly on the basis of our legitimate interests pursuant to Art. 6 (1) f) GDPR. We use the services of web hosting service providers, to whom we transfer the aforementioned data, for the operation of our website.

c)     How to contact us

When contacting us, your Data (name, contact details, to the extent provided by you) and your message will be used solely for the purpose of the processing and handling of your request. The Data will be used for the processing of your request on the basis of Art. 6 (1) b) GDPR or Art. 6 (1) f) GDPR. For processing your contact requests, we work with service providers, to whom we transfer the aforementioned Data.

d)     Contacting us via live chat

On our website, we use HubSpot chat, provided by the company HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 USA ('HubSpot') to enable you to contact us via live chat. HubSpot uses cookies for the provision of the service. The data generated by the cookies is transferred to the HubSpot servers. In doing so, the following data is processed: date and time of access, browser type and version, operating system used, URL of the previously visited webpage and the volume of transferred data. Due to our predominant interest in the optimal processing of our online service, we process these Data pursuant to Art. 6 (1) f) GDPR. However, you have the option to prevent the collection of this Data by setting your browser software accordingly. For further information on data privacy at HubSpot, visit:

e)     Customer account

When opening a customer account, you automatically consent to the storage of your contact details (name, address, email address, bank details) and your usage data (user name and password). In doing so, we are able to identify you as a customer and you are able to manage your orders. In this context, we will obtain the following consent from you:

[  ] I would like to create a customer account. Please save my data for this purpose. I can withdraw my consent at any time by sending an email to

Based on this consent, your Data will be processed pursuant to Art. 6 (1) a) GDPR.

f)      Purchase transaction

We process your order data for the fulfilment of the purchase contract. The Data is processed on the basis of Art. 6 (1) b) GDPR.

We will transfer your address data to the company assigned with dispatching the goods. Where required for the fulfilment of the contract, we will also forward your email address or your telephone number to agree a delivery date (advice note) with the dispatcher.

We will transfer your transaction data (name, order date, payment method, date of dispatch and/or receipt, payment amount and recipient and, where applicable, bank details or credit card details) to the payment services provider entrusted with processing the payment.

g)     Career section

When contacting us in order to send us your job application, your Data (e.g. name, email address, preferred workplace, if provided), your message and the submitted application documents will be used solely for the purpose of processing and handling your job application request. Here, the primary legal basis for processing your data is Section 26 GDPR. According to this, it is permitted to process Data that is required in connection with a decision on or the conclusion of an employment relationship.

If the Data are still required after the completion of the application procedure, for instance for prosecution purposes, we are permitted to process the Data for the protection of our legitimate interests pursuant to Art. 6 (1) f) GDPR, i.e. for the assertion or defence of claims.

h)     Website analysis and marketing

We use “cookies” to enable the use of certain functions. Cookies are small data packages which are installed on your device and exchanged with other service providers. Some of the cookies used by us will be deleted as soon as you close your browser (“session cookies”). Other cookies remain on your device and will enable us to identify your browser again on your next visit (“persistent cookies”).

You can delete all cookies saved on your device and adjust the settings of your browser to prevent the installation of cookies.

In this case, you may have to readjust some settings each time you visit our website and accept the impairment of some of the provided functions.

We use cookies in connection with the following functionality:

  • Google Analytics

We use Google Analytics which is a service of Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA. For the provision of its services, Google uses certain cookies. The information on your use of this website (including your IP address) generated by the cookies, is transferred to a Google server in the USA, where they are stored. We use the stored information to analyse your use of our website, to prepare reports on website activities for the website operator and to provide additional services in connection with the use of the website. We process the Data obtained with your consent pursuant to Art.6 (1) a) GDPR. Under no circumstances will Google link your IP address to other Google data.

We would like to point out that this website uses Google Analytics with the "anonymizeIp()" expansion. This means that IP addresses are truncated prior to being transferred to the USA. Direct personal identification in connection with the saved Data is therefore generally not possible. Only in exceptional cases, will a complete IP address be transferred to a server in the USA and truncated there.

You can object to the collection of your Data at any time with future effect by applying the Google Analytics deactivation add-on for browsers at or by clicking this opt-out link.

Please also note the information on the use of data by Google available in the Google Partner network at:


Google is certified at:


Additional information on data privacy is also available at:

  • Hotjar

On our website we use Hotjar, a service to analysis visitor behaviour. The use of Hotjar may involve the installation of cookies which may also collect personal data and transfer such data to the Hotjar servers. We process such Data on the basis of our legitimate interests in the optimal marketing of our online service pursuant to Art. 6 (1) f) GDPR.

On the basis of this Data, usage profiles are created under a pseudonym. Where possible and appropriate, these usage profiles are completely anonymised. Where IP addresses are collected, these will be directly anonymised by deletion of the last block of numbers. The Data obtained in this way are not used to personally identify the user of the website without the separate consent of the affected party and they are not linked to personal data on the bearer of the pseudonym.

You can object to the processing of the Data at any time with future effect, by clicking on the following link and setting an opt-out cookie:


C.    Term of Data storage

We will only store personal Data for as long as is required for the purpose for which it is processed or until you withdraw your consent to the processing of such Data. Where statutory retention obligations must be complied with, the storage period for certain Data may be up to 10 years, regardless of the processing purposes.


D.    Your rights as the affected party

a)     Right to information

On request, we will provide you with information on the personal Data stored on you, at any time and free of charge.

b)     Correction, deletion, processing restrictions (blocking), objection

If you no longer consent to the storage of your personal Data or if your personal Data is no longer accurate, we will initiate the deletion or blocking of your Data at your request or ensure that your Data is updated accordingly (to the extent possible in accordance with the applicable laws and regulations). The same applies if you want your Data only to be processed subject to certain restrictions in the future.

c)     Data portability

On request, we will provide you with your Data in a common, structured and machine-readable format so that you can transfer the Data to another competent party, where required.

d)     Right of appeal

You have a right of appeal to your competent supervisory authority:  

e)     Right to withdraw consent with future effect

You can withdraw your given consent at any time with future effect. The withdrawal of your consent will, however, in no way affect the lawfulness of the processing of your Data before the time of withdrawal.

f)      Restrictions

Data which cannot be used to identify the affected party, for example which has been anonymised for analysis purposes, are not affected by the above rights. The provision of information, deletion, blocking, correction or transfer of Data to another company may be possible if you provide us with additional information which enable an identification by us.

g)     Exercise of your rights as an affected party

If you have any questions regarding your personal Data, the provision of information, corrections, blocking, objections or the deletion of Data or want your Data to be transferred to another company, please contact .



Our hotline phone number:

088 203 24 00

Opening hours:

Monday - Friday: 9 a.m. to 5 p.m.

Berlitz Center

Language school Maastricht

Sint Pieterskade 26D

6212 AD Maastricht

Phone: +31(0)88 203 2400


Language school Amsterdam

Weerdestein 205A

1083 GN Amsterdam

Phone: +31(0)88 203 2400


Language school Den Haag

Koninginnegracht 60

2514 AE Den Haag

Phone: +31(0)88 203 2400


Language school Rotterdam

Westblaak 194

3012 KN Rotterdam

Phone: +31(0)88 203 2400